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Billing – The Future of Communications

The evolving needs of channel partners and customers requires the phasing out of legacy billing systems and processes, which are no longer fit for purpose, says Keith Curran, Co-Founder of plan.com.

The evolving needs of channel partners and customers requires the phasing out of legacy billing systems and processes, which are no longer fit for purpose, says Keith Curran, Co-Founder of plan.com.

Over the past 18 months there has been a huge shift in the way we live, work and connect with one another. A Global pandemic has resulted in businesses and their teams having to adapt to new ways of working, adopting new technologies and software solutions.

The evolving needs of our valued partners and customers requires the phasing out of legacy billing systems and processes, which are no longer fit for purpose.

Keith Curran, co-founder of plan.com to discusses how billing has changed, the opportunities around billing from a channel perspective and what billing – the future of communications, looks like.

The Opportunity

A dynamic billing solution as part of a unified comms service, should be a core and intrinsic part of a business’s value proposition. It’s well known that billing is the least transformed part of the digital experience and needs to evolve to meet the needs of customer.

The opportunity therefore lies in the analytical tools which help channel partners to gain competitive advantage and support customer acquisition and retention strategies, whilst driving customer satisfaction, efficiencies and inform decision making.

Channel partners want a competitive proposition which adds value, including real-time insights and powerful controls. This is where the opportunities lie for our partners – a chance to exceed a customer’s expectations and address historic pain points, to help build lasting relationships.

The Solution

my.plan provides these very features, helping our partners to win more business and drive renewals, whilst helping customers to connect, configure and instantly control all of their services and devices, on one unrivalled platform.

As a society, our reliance on telecoms and digital technology has never been greater. Customers and businesses are demanding more data, better service, and lower barriers to access than ever before – all delivered at the best price.

As more devices connect and communicate, businesses will want to know what their devices are doing and find ways to analyse this data in search of commercial gains.

Data analytics has the potential to transform business models by helping identify new revenue streams, but on a day-to-day (yet still very important) level, data-driven insights can help businesses deliver vital operational improvements, by optimising either productivity or reducing costs.

The future of billing is a customer-centric unified communications solution with in-depth insights, added control, resulting in fewer billing enquiries, reduced bill shock, highly satisfied customers and all-important commercial gain for each stage of the supply chain – something we already offer through our award winning my.plan platform, operating seamlessly across devices, services and networks, for unrivalled connectivity, control and flexibility.

The evolving needs of channel partners and customers requires the phasing out of legacy billing systems and processes, which are no longer fit for purpose, says Keith Curran, Co-Founder of plan.com.

Over the past 18 months there has been a huge shift in the way we live, work and connect with one another. A Global pandemic has resulted in businesses and their teams having to adapt to new ways of working, adopting new technologies and software solutions.

The evolving needs of our valued partners and customers requires the phasing out of legacy billing systems and processes, which are no longer fit for purpose.

Keith Curran, co-founder of plan.com to discusses how billing has changed, the opportunities around billing from a channel perspective and what billing – the future of communications, looks like.

The Opportunity

A dynamic billing solution as part of a unified comms service, should be a core and intrinsic part of a business’s value proposition. It’s well known that billing is the least transformed part of the digital experience and needs to evolve to meet the needs of customer.

The opportunity therefore lies in the analytical tools which help channel partners to gain competitive advantage and support customer acquisition and retention strategies, whilst driving customer satisfaction, efficiencies and inform decision making.

Channel partners want a competitive proposition which adds value, including real-time insights and powerful controls. This is where the opportunities lie for our partners – a chance to exceed a customer’s expectations and address historic pain points, to help build lasting relationships.

The Solution

my.plan provides these very features, helping our partners to win more business and drive renewals, whilst helping customers to connect, configure and instantly control all of their services and devices, on one unrivalled platform.

As a society, our reliance on telecoms and digital technology has never been greater. Customers and businesses are demanding more data, better service, and lower barriers to access than ever before – all delivered at the best price.

As more devices connect and communicate, businesses will want to know what their devices are doing and find ways to analyse this data in search of commercial gains.

Data analytics has the potential to transform business models by helping identify new revenue streams, but on a day-to-day (yet still very important) level, data-driven insights can help businesses deliver vital operational improvements, by optimising either productivity or reducing costs.

The future of billing is a customer-centric unified communications solution with in-depth insights, added control, resulting in fewer billing enquiries, reduced bill shock, highly satisfied customers and all-important commercial gain for each stage of the supply chain – something we already offer through our award winning my.plan platform, operating seamlessly across devices, services and networks, for unrivalled connectivity, control and flexibility.

The evolving needs of channel partners and customers requires the phasing out of legacy billing systems and processes, which are no longer fit for purpose, says Keith Curran, Co-Founder of plan.com.

Over the past 18 months there has been a huge shift in the way we live, work and connect with one another. A Global pandemic has resulted in businesses and their teams having to adapt to new ways of working, adopting new technologies and software solutions.

The evolving needs of our valued partners and customers requires the phasing out of legacy billing systems and processes, which are no longer fit for purpose.

Keith Curran, co-founder of plan.com to discusses how billing has changed, the opportunities around billing from a channel perspective and what billing – the future of communications, looks like.

The Opportunity

A dynamic billing solution as part of a unified comms service, should be a core and intrinsic part of a business’s value proposition. It’s well known that billing is the least transformed part of the digital experience and needs to evolve to meet the needs of customer.

The opportunity therefore lies in the analytical tools which help channel partners to gain competitive advantage and support customer acquisition and retention strategies, whilst driving customer satisfaction, efficiencies and inform decision making.

Channel partners want a competitive proposition which adds value, including real-time insights and powerful controls. This is where the opportunities lie for our partners – a chance to exceed a customer’s expectations and address historic pain points, to help build lasting relationships.

The Solution

my.plan provides these very features, helping our partners to win more business and drive renewals, whilst helping customers to connect, configure and instantly control all of their services and devices, on one unrivalled platform.

As a society, our reliance on telecoms and digital technology has never been greater. Customers and businesses are demanding more data, better service, and lower barriers to access than ever before – all delivered at the best price.

As more devices connect and communicate, businesses will want to know what their devices are doing and find ways to analyse this data in search of commercial gains.

Data analytics has the potential to transform business models by helping identify new revenue streams, but on a day-to-day (yet still very important) level, data-driven insights can help businesses deliver vital operational improvements, by optimising either productivity or reducing costs.

The future of billing is a customer-centric unified communications solution with in-depth insights, added control, resulting in fewer billing enquiries, reduced bill shock, highly satisfied customers and all-important commercial gain for each stage of the supply chain – something we already offer through our award winning my.plan platform, operating seamlessly across devices, services and networks, for unrivalled connectivity, control and flexibility.

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