The evolving needs of channel partners and customers requires the phasing out of legacy billing systems and processes.

Data analytics, system security and network quality are increasingly critical issues, says Gregg Knowles, Technology Director

Balancing privacy with the need to ensure productivity is imperative if businesses are to get the best out of their staff.

Balancing privacy with the need to ensure productivity is imperative if businesses are to get the best out of their staff.

Perceived barriers to widespread workforce mobile accessibility have been broken down almost overnight.

The prospect of augmented reality (AR) has been close for some time – tantalisingly close for those keen to embrace its potential.

Here are 5 key questions to ask!

Easy access and instant management are key considerations in a remote working environment, says Adrian Robinson,

Look behind the definition to see what’s actually on offer and compare it your business’ specific needs, says Gregg Knowles.

There are lots of good reasons why your business may want to monitor or record calls.

The way we make calls is evolving rapidly, with implications for how companies monitor and control business communications.

5G promises to be a networking revolution, but revolutions always have their risks...

Tools that can analyse call data and generate meaningful business intelligence from recordings could prove transformative.

Gregg Knowles, technology director predict trends that will emerge from the telecoms space in 2021.

According to a report by the ONS, the Covid-19 pandemic has resulted in almost 40 per cent of the UK workforce working remotely.

Whether you're starting a new business, evolving your existing business or starting a new job, you're probably asking yourself whe

What you might not know is that for business accounts, there's a type of tariff called a ‘sharer' that you could benefit from.

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