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We’re thrilled to announce the appointment of Rob Dickinson as our new Chief Experience Officer.
As CXO, Rob oversees our servicing functions, including the direct service centre, partner and technical support teams, and complaints and quality assurance. He is also responsible for the continued evolution and delivery of our servicing strategy to support our overall goals. Rob is committed to championing an ever-improving service offering, balancing the best of technology and human interactions. His focus on building a great place to work through supporting and developing colleagues at all levels aligns perfectly with our company values and culture.
Rob brings over 25 years of experience in startup environments, organisational redesign, and leading servicing functions, primarily in the Private Banking Sector at Barclays. His extensive career has seen him build and lead teams across the Isle of Man, Jersey, UK, Europe, and Asia, earning multiple industry awards for service quality, technology integration, and people strategy.
As CXO, Rob oversees our servicing functions, including the direct service centre, partner and technical support teams, and complaints and quality assurance. He is also responsible for the continued evolution and delivery of our servicing strategy to support our overall goals. Rob is committed to championing an ever-improving service offering, balancing the best of technology and human interactions. His focus on building a great place to work through supporting and developing colleagues at all levels aligns perfectly with our company values and culture.
Rob brings over 25 years of experience in startup environments, organisational redesign, and leading servicing functions, primarily in the Private Banking Sector at Barclays. His extensive career has seen him build and lead teams across the Isle of Man, Jersey, UK, Europe, and Asia, earning multiple industry awards for service quality, technology integration, and people strategy.
As CXO, Rob oversees our servicing functions, including the direct service centre, partner and technical support teams, and complaints and quality assurance. He is also responsible for the continued evolution and delivery of our servicing strategy to support our overall goals. Rob is committed to championing an ever-improving service offering, balancing the best of technology and human interactions. His focus on building a great place to work through supporting and developing colleagues at all levels aligns perfectly with our company values and culture.
Rob brings over 25 years of experience in startup environments, organisational redesign, and leading servicing functions, primarily in the Private Banking Sector at Barclays. His extensive career has seen him build and lead teams across the Isle of Man, Jersey, UK, Europe, and Asia, earning multiple industry awards for service quality, technology integration, and people strategy.
During Rob’s short tenure with us so far, he has already been making waves overseeing the internal structure and strategy of our partner and customer service teams. Rob’s work has significantly enhanced our interdepartmental communication and cooperation, aligning the objectives of the service teams with the operational strategies of various other departments. His efforts have led to more cohesive decision-making processes and a unified approach towards achieving our organisational goals.
Rob’s people-centric leadership and vast experience make him an invaluable addition to our team. We are confident that his expertise will help us enhance our service delivery and continue to provide exceptional value to our customers and partners.
During Rob’s short tenure with us so far, he has already been making waves overseeing the internal structure and strategy of our partner and customer service teams. Rob’s work has significantly enhanced our interdepartmental communication and cooperation, aligning the objectives of the service teams with the operational strategies of various other departments. His efforts have led to more cohesive decision-making processes and a unified approach towards achieving our organisational goals.
Rob’s people-centric leadership and vast experience make him an invaluable addition to our team. We are confident that his expertise will help us enhance our service delivery and continue to provide exceptional value to our customers and partners.
During Rob’s short tenure with us so far, he has already been making waves overseeing the internal structure and strategy of our partner and customer service teams. Rob’s work has significantly enhanced our interdepartmental communication and cooperation, aligning the objectives of the service teams with the operational strategies of various other departments. His efforts have led to more cohesive decision-making processes and a unified approach towards achieving our organisational goals.
Rob’s people-centric leadership and vast experience make him an invaluable addition to our team. We are confident that his expertise will help us enhance our service delivery and continue to provide exceptional value to our customers and partners.
I'm delighted to have joined the brilliant team at plan.com.
The company’s dedication to technological innovation and exceptional customer service truly sets it apart and I’m eager to contribute to our ongoing mission of delivering unparalleled service.
I look forward to working closely with the various teams to evolve our service strategy and to help build an environment where all our people and stakeholders thrive.
I'm delighted to have joined the brilliant team at plan.com.
The company’s dedication to technological innovation and exceptional customer service truly sets it apart and I’m eager to contribute to our ongoing mission of delivering unparalleled service.
I look forward to working closely with the various teams to evolve our service strategy and to help build an environment where all our people and stakeholders thrive.
I'm delighted to have joined the brilliant team at plan.com.
The company’s dedication to technological innovation and exceptional customer service truly sets it apart and I’m eager to contribute to our ongoing mission of delivering unparalleled service.
I look forward to working closely with the various teams to evolve our service strategy and to help build an environment where all our people and stakeholders thrive.
Rob Dickinson, CXO
The entire plan.com team extends a warm welcome to Rob and we look forward to seeing what we will achieve together.
The entire plan.com team extends a warm welcome to Rob and we look forward to seeing what we will achieve together.
The entire plan.com team extends a warm welcome to Rob and we look forward to seeing what we will achieve together.
